NCG Store Frequently Asked Questions

Find answers to the most frequently asked questions about shopping, ordering and purchasing items in the NCG Online Store.

How do I fill out the checkout form?

  • Billing Location = The name of your co-op. Start typing the name of your co-op. The system will generate options in a drop-down menu below. You must select one of them; if you don’t like any of the options, see “I’m having trouble entering my billing and/or shipping location.”
  • Billing Contact First and Last Name = The name of the person to whom the invoice should be directed.
  • Address 1 and Address 2 = The street address of the location where the invoice should be sent (although they are actually sent via email).
  • Phone = The phone number of the person to contact with billing and payment questions.
  • Email = The email address of the person to contact with billing and payment questions.
  • Shipping Location = The name of your co-op. Start typing the name of your co-op. The system will generate options in a drop down menu below. You must select one of them; if you don’t like any of the options, see “I’m having trouble entering my billing and/or shipping location.”
  • Recipient First and Last Name = The name of the person to whom the order shipment should be directed.
  • Address 1 and Address 2 = The street address of the location where the order should be delivered.
  • Phone = The phone number of the person to contact with delivery questions.
  • Email = The email address of the person to contact with delivery questions.
  • Tax ID Number = Your co-op’s tax ID number. This field is only necessary if you are purchasing items for resale.

I’m having trouble entering my billing and/or shipping location.

The system requires you to select a location in the Billing/Shipping Location field. Start typing the name of your co-op (no abbreviations). The system will generate options in a drop-down menu below. If your desired shipping location is not listed, select one of the options associated with your co-op’s name. You will be able to enter the correct street address in the address fields below.

For example, if Jane Doe wants her order to ship to her co-op’s administrative office location, she will select her co-op’s store location (any of them). Then, in the Address 1, Address 2, City, State and ZIP Code fields, she will type in the street address of her co-op’s administrative office.

When will my order ship?

Orders placed before noon CT on Thursday are almost always shipped out of the St. Paul office the next day, on Friday. If you place your order after noon CT on Thursday, it will be shipped out the following Friday (8 days later).

When will my order arrive?

FedEx picks up orders from the NCG St. Paul office each Friday. Shipments are delivered to most locations between Monday and Thursday the following week.

How do I opt for rush delivery?

Rush delivery is available by contacting store@ncg.coop and requesting express services. We will do our best to provide you with an estimate of the shipping costs, but final costs will be included, as usual, with your order invoice.

How much does shipping cost?

All orders are shipped via FedEx ground. The average cost of shipping ranges between $8 and $14 per order. We suggest you aggregate your co-op’s orders as much as possible to save on shipping and handling costs.

Shipping and handling costs can have a significant impact on small, inexpensive orders. For example, a single roll of stickers may cost $5 or $10, but the addition of the $5 handling fee and an $8 shipping fee can double your order total.

When and how do I pay for my order?

About a week after your order is delivered, NCG receives an invoice from FedEx. Your shipping charges are added to your order and provided to the NCG accountant. Bulk discounts are applied where applicable and your co-op then receives an electronic invoice from NCG.

What is the policy for returns and exchanges?

The NCG Store accepts returns of defective items within 6 months of purchase. Please send an email to store@ncg.coop and let us know about the defective item(s). We will replace the item(s) at no additional cost to you. We may include a pre-paid shipping label to return the defective item(s) to NCG so that we can work with our supplier to identify the source of the problem.

The NCG Store will exchange wearables for a different size as long as the item is returned to us in new/unworn condition, and was purchased within the past 3 months. Please send an email to store@ncg.coop and let us know what size and item you wish to return and what new size you wish to receive. The purchaser will be responsible for the cost of shipping the returned item to NCG as well as shipping charges for the replacement item. If you are in doubt about item sizing, please contact store@ncg.coop, and we will do our best to assist you prior to placing your order.

Why is the item I want out of stock?

Our Store isn't so much a "store" as it is a closet! We keep very limited inventory on hand based on small average sales numbers and limited storage space.

If you anticipate ordering an item in large quantities, we invite you to contact us at store@ncg.coop as far in advance as possible. We will work with you to process a special order and do our best to have it delivered in time for your plans and events.

What should I do if you don’t offer the item or type of item I want?

Please contact us at store@ncg.coop with any questions or requests. We are happy to investigate and consider new items for the store if it will be of use to our co-ops!

Can I get a bigger bulk discount if I order larger quantities?

No discounts are offered beyond the bulk discount listed on individual product webpages.